FAQ

FAQ
FAQ2019-02-04T20:41:38+00:00
Where can I download the Food Safe System App2019-02-02T09:54:36+00:00

You can download the Food Safe System app from the Apple app store by following this link: https://itunes.apple.com/us/app/id1156804204

Food Safe System Organisation Setup2019-02-02T09:51:46+00:00

How to create a new organisation

1.Visit the organisation register page to set up a new account. https://api.foodsafesystem.com/organisation/register/ User will then provide some basic information that includes:

a. Organisation name

b. Email address

c. Password

d. Password confirmation

2. Registration submission will be reviewed by Food Safe and if approved the account will then be activated and organisation admin will receive an email with further instructions.

3. After account activation is successful organisation admin can access their organisations Dashboard by signing in using the account details provided during registration.

4. Once organisation admin has access to their Dashboard they should begin by adding new outlets & kitchens. This can be achieved by selecting Organisation/Outlet/Kitchen from the side menu.

Organisation admin is then free to explore their Dashboard.

Important: When adding new users to an organisation always remember to assign the

correct roles:

a. Staff Role: For all staff member who need access to the iOS application. (App access only)

b. Organisation Role: Only for users that require access to the Dashboard (Dashboard access only)

Are there any other new features planned?2019-01-31T13:41:32+00:00

Yes, we are constantly working on Food Safe System to ensure it meets your requirements now and in the future.

As such we appreciate any and all feedback, email them to neil@foodsafesystem.com

We are also working on a few other concepts aimed at making chefs’ lives easier, we will let you know when they are available.

Are the sensors and probes certified?2019-01-31T13:39:36+00:00

Yes, the sensors and probes are CE marked and approved.

Do I always need to be connected to the internet for it to work?2019-01-31T13:38:00+00:00

No, as a native App, Food Safe System can be used offline, it will however need to go online occasionally to update the admin panel.

An always on and available internet connection is required for the wireless sensors as data from the sensors is sent to the backend first then to the app.

Is the App customisable to me and my companies’ needs?2019-01-31T13:36:19+00:00

Yes.

Some areas of the App such as the Cleaning Schedules, Supplier lists, Cooling Units are completely customisable to your business, but the main forms themselves are not.

We have aimed to make each form as comprehensive as possible to cover the majority of places, and each form is based on approved government standards.

We are open to designing bespoke packages for companies, contact neil@foodsafesystem.com to discuss.

How many users can we have?2019-01-31T13:34:20+00:00

As many as you want.

We have no limit on the number of users for each account. Individual staff members can download Food Safe System to their phone or iPad and have full access.

Do I need the wireless sensors and probes to work the system?2019-01-31T13:27:45+00:00

No, You can still use the app and complete all of your required checks and records manually. Using the Food Safe System App allows you to easily complete, manage and access your records at any time, eliminating the need for paper based forms.

Where do I buy the wireless sensors and probes?2019-01-31T13:25:41+00:00

Our range of wireless sensors and probes are available on our website at

https://www.foodsafesystem.com/shop/

Can I set up multiple outlets on the same system?2019-01-31T13:23:36+00:00

Yes. Food Safe System is specially designed to be able to view and manage multiple outlets/kitchens from a single point.

Each outlet or kitchen will generally need a separate subscription to ensure records are assigned to the proper kitchen

How much is the Food Safe System App?2019-01-31T13:19:55+00:00

Food Safe System is £35 per month, less than a cup of coffee a day, for any outlet with up to 5 fridges to be monitored.

You can find more information here: https://www.foodsafesystem.com/shop/

Is there an Android version of the Food Safe System app coming?2019-01-31T13:15:37+00:00

Yes, we are currently planning an Android version, as soon as we have an estimated delivery date we will let you know.

What sort of device do I need to download and run Food Safe System?2019-01-31T13:11:22+00:00

Food Safe System currently works on any iPhone or iPad running version 10.0 or above.

The Bluetooth Probes will only work with iPhone 5 or above or an iPad 4 or above.

How do I know if my Local Authority is using the Hygiene Rating Scheme?2017-06-16T18:20:05+00:00

Local Authorities can choose to use The Food Hygiene Rating Scheme if they wish or they can adopt a more local system that they manage themselves. The Food Hygiene Rating Scheme is recognised as ‘National Scheme’ run in England, Wales and Northern Ireland. Scotland run a similar scheme.

The simplest way to find out if your Local Authority is running the Food Hygiene Rating Scheeme is to ask them directly or alternatively they all have their own websites where guidance can be found

You can find out which authorities are using their own local schemes by clicking on the link below.

http://www.food.gov.uk/policy-advice/hygieneratings/ukschemes/

Can a business operate legally without a food safety system?2017-06-16T18:17:19+00:00

No, it is illegal to not have a food safety system. Since 2006 it has been a requirement of UK and EU law that every food business has a pre-determined food safety system based on the principles of HACCP.

If you do not have a food safety system you may be prosecuted, served an improvement order, fined and even shut down.

FOOD SAFETY
JOIN THE REVOLUTION.